Frequently Asked Questions

Everything you need to know about shopping with Merkx.

How long will it take for my order to arrive?

Standard shipping typically takes 3-7 business days within the continental US. Once your order ships, you will receive a tracking number via email to monitor its progress.

What is your return policy?

We offer a 30-day return policy for most items. Products must be in their original packaging and unused condition. Please visit our Returns Portal to start a claim.

Which payment methods do you accept?

Merkx accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary based on the destination and are calculated at checkout.

How can I track my order status?

You can track your order by clicking the link in your shipping confirmation email or by logging into your Merkx account and visiting the 'Order History' section.

Are the products on Merkx covered by a warranty?

Most electronics and durable goods sold on Merkx come with a one-year manufacturer's warranty. Specific warranty details can be found on individual product pages.